Our goal at SDWFB is to make your purchasing experience as easy and satisfactory as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on SanDiegoWholeSaleFlowers.com . If you have any questions about the information below, please contact us.
1. Please note that a service fee of $11.99 is applied to all flower and plant orders delivered in the San Diego area. Delivery Fee's vary by distance.
2. Recipient's Phone Number is Mandatory.
Must provide a valid phone number for both the recipient and sender. Orders CANNOT be processed if without recipient's valid phone number. This information is vital to the smooth process of your delivery. Occasionally recipient may be out of town, at work/leaving work early, or has relocated. We will also be able to verify the address number so your gift will not be received by or left at the wrong house.
3. Pre-Ordering Recommended.
To ensure freshness and quality of your gift, high style flowers such as orchids, calla lilies and tropical flowers with particular color preferences would require preorder 1-2 days prior to date of delivery. However, we welcome your phone calls inquiring on the availability and selections of these types of flowers for same-day delivery.
4. Order Changes and Cancellations.
We are unable to cancel or change orders already in process, en route or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, call 858-505-0055.
5. Before major holidays, we recommend that you place your orders at least three days in advance.
6. Allow Sufficient Time for Delivery.
Regretfully, we are unable to guarantee time of flower delivery to rural route addresses, hospitals, military bases or cemeteries. If recipient is assumed to leave the delivery location at a specific time, please indicate it in Special Instructions field during your checkout process. Please allow sufficient time for the preparation of arrangement and delivery. We will do our best to accommodate your request.
7. Flower Delivery to Hospitals.
When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as some hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
8. Recipient Not Home.
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Instructions field during checkout. In all other cases, if the recipient is not at home when we attempt a delivery, we will either:
* Leave the gift bouquet with a neighbor or the apartment main office and leave a voice message on the recipient's phone answering machine.
* Or if weather permits, leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
9. Substitution Policy.
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.
10. Return/Exchange Policy for Perishables.
Any dissatisfaction with your purchase must be reported within 48 hours of purchase by phone or e-mail for exchange of product of the same value. Walk-in orders must present original store receipt for the exchange. 'Exchange' refers to originally purchased item being returned in exchange for an item of equal value. Under the category of used/perishable items, flowers cannot be returned for refund.